Service Hub

In a perfect world you’d never have a service issue, but in the real world every organization needs a way to track the number, status and resolution of the issues affecting your clients. HubSpot handles this via Tickets, and we help your team define and create the properties, pipelines and communication channels needed to deliver the customer experience your customers expect.

Response times, recurring issues, resolutions times; delivering amazing customer experiences requires more than simply tracking each issue. It requires reporting that can identify issues and trends so that you can be one step ahead of them. HubSpot gives you the data you need to surface that information. We  help you find it and translate it into charts, dashboards and KPIs.

Live chat and chatbots have applications beyond simply customer service, but when somebody wants support, they want it ASAP. Whether you’ve got agent’s standing-by 24/7 or are simply looking for a way to answer common questions via a chatbot, HubSpot will help you collect, route, and respond to customer questions and issues. 

Surveys are an essential tool for collecting feedback. Service Hub makes it easy to create custom surveys, so you can answer the burning questions unique to your organization, or to leverage industry-standard methodologies like NPS and CSAT, so you can benchmark yourself against industry standards. You can also automate delivery of surveys and report on the data you collect, turning the platform into a customer intelligence engine.

Nobody knows your products like your team. A good knowledge base is an essential tool for sharing that knowledge with your customers, prospects and even people in your organization. HubSpot’s knowledge base is built on the same platform it uses for blogging, which means it’s easy to build, share and use.